365cae Frequently Asked Questions

Creating a 365cae account takes under two minutes using your Bangladeshi mobile number. Visit the 365cae Login page, tap "Register", enter your mobile number, choose a secure password, and confirm the one-time PIN sent to your phone. Once verified, your account is immediately active. You must be 21 years or older to register — providing false age information is a violation of our Terms & Conditions and will result in permanent account closure.

365cae may request a government-issued identity document to complete KYC (Know Your Customer) verification before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence showing your name and date of birth. You may also be asked to provide a recent utility bill or bank statement as proof of address. Submitting clear, unedited scans speeds up the review, which normally completes within 24 hours on business days.

You can reset your 365cae password directly from the login page by tapping "Forgot Password" and entering your registered mobile number. A one-time reset PIN will be sent to that number via SMS. Enter the PIN, set a new password, and you will be logged back in immediately. If you no longer have access to your registered mobile number, contact [email protected] with your account details for a manual identity check before your password is reset.

No — 365cae strictly allows one account per person, per household, and per device. Duplicate accounts are detected automatically through mobile number, device fingerprinting, and payment method matching. If duplicate accounts are identified, all associated accounts may be suspended, bonuses forfeited, and any outstanding balance held pending an identity review. If you have accidentally created a second account, contact support immediately to merge or close the duplicate before it triggers an automatic flag.

To permanently close your 365cae account, email [email protected] with your registered mobile number and the subject line "Account Closure Request". Before closure, any remaining balance will be paid out to your registered bKash, Nagad, or Rocket account — no balance is forfeited on a voluntary closure. If you are closing your account because gambling is causing you harm, we strongly recommend activating self-exclusion instead, which provides additional safeguards. Account closure requests are processed within 5 business days.

bKash deposits on 365cae are credited instantly in the vast majority of cases — typically within 30 seconds of a successful bKash transaction. If your deposit has not appeared after 10 minutes, check that the transaction reference number on your bKash confirmation matches what you entered in the 365cae deposit form. If there is still a discrepancy, contact [email protected] with your bKash transaction ID and the exact amount sent, and the team will trace and credit your deposit manually.

The minimum deposit on 365cae is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no cap on the maximum single deposit amount, though individual payment providers may impose their own daily transaction limits — for example, bKash Personal wallets have a standard daily send limit. If you need to deposit above your bKash daily limit, consider splitting deposits across multiple methods or upgrading to a bKash Agent account.

The minimum withdrawal on 365cae is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank. Withdrawals below these thresholds will not be processed. There are no fees charged by 365cae on standard withdrawals — any charges come from the payment provider's own transfer fees, which are outside 365cae's control.

Nagad withdrawals from 365cae are processed within 1–4 hours once your account has completed KYC verification. First-time withdrawals may take up to 24 hours as the 365cae finance team performs an additional security check on new payout destinations. Subsequent withdrawals to the same verified Nagad number are typically faster. Withdrawals submitted after 10 PM Bangladesh Standard Time (BST, UTC+6) are queued and processed from 9 AM the following day.

365cae does not charge any platform fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your payment method. The only deductions you may see come from your payment provider's own transfer charges — for instance, Rocket may apply a small cash-out fee when you withdraw from your Rocket wallet to cash. Always check your provider's current fee schedule, as these are set independently by bKash, Nagad, Rocket, and the banks.

365cae covers a wide range of cricket markets including BPL (Bangladesh Premier League), IPL (Indian Premier League), ICC T20 World Cup, Asia Cup, and bilateral Test and ODI series featuring the Bangladesh Tigers. Markets available on each match include match winner, top batsman, top bowler, total runs per innings, fall of next wicket, method of dismissal, and live in-play betting on ball-by-ball outcomes. BPL matches typically attract the deepest markets and most competitive odds on the 365cae platform.

Yes — all slot games available on 365cae are supplied by internationally recognised studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which use independently audited Random Number Generation (RNG) systems. The RTP (Return to Player) percentage for each slot is set by the game developer and certified before the game is made available on our platform. You can find the RTP percentage for any slot by tapping the information icon within the game itself. 365cae does not alter RTP values from those certified by the studio.

365cae is fully optimised for mobile play and works on any modern Android or iOS smartphone browser — no app download is required. Simply open 365cae.app in Chrome, Firefox, or Safari on your phone and the site adapts automatically to your screen size. Live casino games from Evolution Gaming and Ezugi, cricket betting markets, and all slot titles are available on mobile with no feature reduction compared to the desktop experience. For the smoothest live dealer streams, a stable 4G or Wi-Fi connection is recommended.

The 365cae live casino lobby features real-time dealer games streamed in HD from professional studios, powered primarily by Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette (European and Immersive variants), Live Blackjack, Live Andar Bahar, Live Teen Patti, Speed Roulette, and a range of game-show style titles such as Crazy Time and Lightning Dice. Tables are available around the clock, and minimum bet amounts start from as low as ৳50 on selected tables, making them accessible to players across Bangladesh at all budget levels.

365cae offers new Bangladeshi players a welcome bonus on their first deposit, credited automatically once the qualifying deposit clears. The exact bonus percentage and maximum bonus amount are displayed on the promotions page at the time of your first login, as these figures are updated periodically. To qualify, your account must be fully registered and your first deposit must meet the stated minimum threshold (typically ৳500). The welcome bonus applies to both sports betting and casino products unless the current promotion specifies otherwise.

All bonuses on 365cae are subject to wagering requirements before the bonus balance can be converted to withdrawable cash. The standard wagering requirement is stated clearly in the terms of each individual promotion — always read the bonus terms before claiming. As a general guide, sports betting bonuses on 365cae carry lower rollover multipliers than casino bonuses. Bets placed on cricket markets, football, and kabaddi count 100% toward wagering. Slot contributions vary by game. Live casino games typically contribute at a reduced rate.

Yes — 365cae runs regular reload bonus promotions and free spin offers for existing players, typically tied to seasonal events relevant to Bangladesh such as BPL season, Eid, Pohela Boishakh (Bengali New Year), and IPL. Free spins are credited to specific eligible slot titles and expire within 7 days if unused. Reload bonuses are offered on selected deposit days and require the use of a promotional code where indicated. Check the Promotions section of your account regularly or opt into email notifications to stay updated.

A bonus may be removed from your 365cae account for several reasons: the bonus expired before wagering was completed, a withdrawal was requested before the wagering requirement was met, the bonus was claimed using a second account, or a bet was placed that violated the promotion's excluded markets or minimum odds rules. If you believe your bonus was removed in error, contact [email protected] within 7 days of the removal with your account details and the bonus name, and the team will review the case against your wagering history.

365cae is a safe and reliable platform that uses industry-standard SSL encryption to protect all player data and financial transactions. Your personal information, bKash details, and account credentials are transmitted over encrypted channels and stored with access controls that prevent unauthorised access. All game content is supplied by certified third-party studios with independently audited RNG systems, meaning neither 365cae nor the studios can manipulate outcomes. We recommend enabling two-factor authentication on your account for an additional layer of login security.

The minimum age to register and play on 365cae is 21 years old. This is a strict requirement with no exceptions. Age is verified at registration using your mobile number and, where required, a government-issued identity document such as your Bangladesh NID or passport. Any account found to belong to a person under 21 will be closed immediately, all winnings will be voided, and the deposited balance will be returned. If you are a parent concerned about underage access on a shared device, contact us and consider enabling parental control software.

To self-exclude from 365cae, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion and set your preferred duration (minimum 6 months, up to permanent). Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your preferred exclusion period — the support team will activate this manually within 24 hours. During self-exclusion your account is fully suspended, you cannot log in or deposit, and any remaining balance is returned to your registered payment method. Self-exclusion cannot be reversed before the chosen period ends.

Yes — 365cae provides deposit limits, session time limits, and reality check alerts, all configurable from Account Settings under the Responsible Gaming tab. You can set daily, weekly, or monthly deposit ceilings in BDT (৳) at any time, and the limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period before it takes effect, giving you time to reconsider. These tools are free, available to all players, and designed to help you stay in control of your gambling activity on 365cae.