Privacy Policy — How 365cae Handles Your Personal Data
Your privacy matters. This policy explains exactly what information 365cae collects, why we collect it, how we use it, and the rights you hold as a player in Bangladesh.
Our Commitment to Your Privacy
365cae treats your personal information with the highest level of care and transparency
Important: This Privacy Policy ("Policy") describes how 365cae ("the Company", "we", "us", "our") collects, processes, stores, and shares personal data when you access or use the 365cae Platform at 365cae.app. By registering an account or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.
At 365cae, we understand that the players who trust us with their personal and financial information expect that data to be handled responsibly. Whether you are placing a wager on a BPL match from Dhaka, spinning a slot game from Chittagong, or depositing via bKash from anywhere in Bangladesh, the same rigorous data protection standards apply to every interaction you have with our Platform.
This Policy applies to all personal data collected through the 365cae website, mobile web application, customer support channels, and any other touchpoint through which you interact with us. It covers the data we collect directly from you, data we receive from payment partners such as bKash and Nagad, and technical data we gather automatically through cookies and analytics systems. We do not sell your personal data to third parties for commercial marketing purposes.
Privacy at a Glance
Six core commitments that define how 365cae protects your data
365cae limits data collection strictly to what is necessary for account registration, identity verification, payment processing, and platform operation. We do not collect data speculatively or build profiles beyond what is required to deliver a safe, compliant gaming experience to Bangladeshi players.
Every data exchange between your device and the 365cae Platform — including login credentials, bKash or Nagad payment details, and personal information submitted during KYC — is protected by SSL (TLS) encryption end-to-end. Your payment provider PIN is never stored by 365cae at any point in the transaction flow.
365cae does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Any sharing of data with third parties is strictly limited to our licensed game providers, payment partners, fraud prevention services, and regulatory obligations — and only to the extent necessary for those specific purposes.
This Policy is written in plain English so that every player — whether in Sylhet, Rajshahi, Khulna, or Cox's Bazar — can understand exactly how their data is being used. We do not hide data practices in complex legal language. If we change how we use your data, we will update this Policy and notify registered players by email before the changes take effect.
365cae retains personal data only for as long as it is required to fulfil the purposes described in this Policy, to comply with applicable legal obligations, or to resolve disputes. Account data is retained for a minimum period following account closure to satisfy anti-money-laundering record-keeping requirements. Once the retention period expires, data is securely deleted or anonymised.
Players have the right to access, correct, and request deletion of their personal data subject to legal and regulatory constraints. You can exercise these rights at any time by contacting the 365cae support team. Requests are acknowledged within 5 business days and processed within 30 calendar days of receipt.
Full Privacy Policy
Complete terms governing how your personal data is collected and used on 365cae
1. Data Controller
365cae is the data controller responsible for your personal information collected through the Platform. For all privacy-related enquiries, requests, or complaints, you may contact our dedicated support team at [email protected]. We will respond to all privacy correspondence within 5 business days.
2. Information We Collect
When you interact with the 365cae Platform, we may collect the following categories of personal data:
- Registration Data: Full legal name, date of birth, Bangladeshi mobile number, email address, and a username chosen by you at the point of account creation.
- Identity Verification (KYC) Data: Copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, and any supplementary documents requested to verify your age, address, or source of funds.
- Financial Data: Transaction histories, deposit and withdrawal amounts in BDT (৳), and the mobile financial service accounts (bKash, Nagad, Rocket, Upay) or bank accounts used to fund your 365cae balance. We do not store full payment account credentials or PINs.
- Technical Data: IP address, device type, operating system, browser type and version, session timestamps, pages visited, and in-app behaviour data collected automatically when you access the Platform.
- Communications Data: Records of correspondence with our support team, including live chat transcripts, emails, and any feedback or complaint submissions.
- Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session time preferences, and any other responsible gaming tool configurations you apply to your account.
- Cookies and Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in Section 8 of this Policy.
3. How We Use Your Data
365cae uses your personal data for the following purposes:
- To create, maintain, and administer your Account on the Platform.
- To verify your age and identity in accordance with our responsible gaming and KYC obligations (21+ eligibility requirement).
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels.
- To detect and prevent fraud, money laundering, identity theft, and other prohibited activities on the Platform.
- To personalise your gaming experience, including surfacing relevant promotions, game recommendations, and content based on your activity on 365cae.
- To send you transactional communications including deposit confirmations, withdrawal status updates, and security alerts.
- To send you marketing communications about 365cae promotions, bonuses, and new game releases — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.
- To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
- To improve the Platform, resolve technical issues, and analyse usage patterns to enhance the user experience for Bangladeshi players.
- To manage responsible gaming measures, including monitoring player activity for signs of problem gambling and enforcing self-exclusion or cooling-off periods.
4. Legal Basis for Processing
365cae processes your personal data on the following legal bases:
- Contract Performance: Processing is necessary to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game delivery.
- Legal Obligation: Processing is necessary to comply with applicable laws, including anti-money-laundering requirements and age verification obligations.
- Legitimate Interests: Processing is necessary for the pursuit of our legitimate business interests, including fraud prevention, platform security, and improving our services — where these interests are not overridden by your fundamental privacy rights.
- Consent: Where we rely on consent for specific processing activities (such as direct marketing), you have the right to withdraw that consent at any time by contacting [email protected] or updating your notification preferences within Account Settings.
5. Sharing Your Data with Third Parties
365cae may share your personal data with the following categories of third parties strictly on a need-to-know basis and only to the extent required for the stated purpose:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners to process deposits and withdrawals. These providers operate under their own privacy policies and data protection standards.
- Game Content Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data necessary to deliver their game content on the Platform. These studios do not receive your full personal profile.
- Identity Verification Services: Third-party KYC and fraud detection providers who assist us in verifying player identity and preventing financial crime.
- IT and Hosting Providers: Infrastructure and cloud hosting partners who provide the technical environment in which the Platform operates. These partners are contractually bound to process data only on our instructions and to maintain appropriate security standards.
- Legal and Regulatory Authorities: Law enforcement agencies, courts, or regulatory bodies where we are required by law to disclose personal data.
365cae does not share your personal data with social media platforms, advertising networks, or data analytics companies for the purpose of serving third-party advertisements.
6. International Data Transfers
The 365cae Platform is operated for the Bangladeshi market. Some of our third-party service providers, including game studios and KYC providers, may process personal data outside of Bangladesh. Where such transfers occur, 365cae ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh. By using the Platform, you consent to such transfers taking place where necessary for the delivery of our services.
7. Data Retention
We retain personal data for as long as your Account is active and for a period thereafter as required by applicable law and our internal data retention schedule. Specifically:
- Account registration data and transaction records are retained for a minimum of five years following account closure to comply with anti-money-laundering and financial record-keeping obligations.
- KYC documents are retained for the period required by applicable identity verification regulations.
- Support correspondence is retained for a period of three years from the date of the interaction.
- Technical and analytics data may be retained in aggregated or anonymised form indefinitely for platform improvement purposes, provided it can no longer be linked to any individual player.
Upon expiry of the applicable retention period, personal data is securely and permanently deleted from our systems, or anonymised such that it can no longer be attributed to an identifiable individual.
8. Cookies and Tracking Technologies
365cae uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
- Essential Cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
- Performance Cookies: Collect anonymised data about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help us identify areas for improvement.
- Functional Cookies: Remember your preferences such as language settings, notification preferences, and responsible gaming configurations.
- Analytics Cookies: Used to understand aggregate traffic patterns and Platform performance. Analytics data is processed in anonymised or pseudonymised form.
You can manage cookie preferences through your device's browser settings. However, disabling essential cookies may prevent you from accessing certain features of the 365cae Platform, including account login and payment processing.
9. Security Measures
365cae implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls restricting internal data access to authorised personnel only, regular security assessments of our Platform infrastructure, and secure data storage practices for all KYC documents and financial records. While we take every reasonable precaution to protect your data, no internet-based system is completely immune to risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised activity.
10. Your Privacy Rights
As a registered player on the 365cae Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]:
You may request a copy of all personal data held about you by 365cae, free of charge, once per calendar year.
You may request correction of any inaccurate or incomplete personal data held in your Account at any time via Account Settings or by contacting support.
You may request deletion of your personal data, subject to our legal retention obligations. Certain data must be retained for the minimum statutory period even after account closure.
You may request that we restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data held.
You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
11. Children and Minors
The 365cae Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, the account will be suspended immediately, the data will be reviewed in accordance with our underage gambling prevention procedures, and the account will be permanently closed. If you are a parent or guardian and believe that a minor has registered on our Platform, please contact us immediately at [email protected].
12. Third-Party Links
The 365cae Platform does not include outbound links to third-party websites. All navigation remains within the 365cae ecosystem. This Policy does not govern the data practices of any external service providers accessed independently by users outside the Platform.
13. Changes to This Policy
365cae reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the Effective Date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 365cae, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and fairly.
Support Email: [email protected] (plain text — not a clickable link)
All privacy requests will receive an acknowledgement within 5 business days and a full response within 30 calendar days.
Have Questions About Your Data?
Our support team is here to help. You can also explore the FAQ for quick answers, or head back to browse the full 365cae casino and betting experience.
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