Responsible Gaming — Enjoy 365cae Safely
At 365cae, we believe that gambling should always be an enjoyable and controlled pastime. Our responsible gaming programme gives every Bangladeshi player the tools they need to stay in control.
Gaming That Puts You in Control
365cae is committed to the safety and wellbeing of every player on our platform
Online gambling is meant to be entertaining — a way to enjoy the thrill of a BPL cricket match, the spin of a slot reel, or a live casino table game from the comfort of your home in Dhaka, Chittagong, or anywhere else in Bangladesh. 365cae is fully committed to ensuring that the experience stays positive for every player who chooses our platform.
Responsible gaming is not an afterthought at 365cae — it is a core part of how we operate. We provide a comprehensive set of player protection tools that are accessible directly from your Account Settings at any time, free of charge, with no waiting period. These tools are designed to help you manage the time and money you spend on the platform, and to give you a clear exit route if you ever feel that gambling is becoming more than just a pastime.
This page explains what responsible gaming tools are available on 365cae, how to use them, and where to seek further support if you need it. We strongly encourage all players — regardless of how long they have been with us — to read this page and to check in with their own gambling habits periodically.
21+ Only — Strict Age Requirement
The 365cae platform is exclusively for adults aged 21 and above
Gambling is strictly prohibited for anyone under the age of 21 on the 365cae platform. Every new account undergoes an age check at registration, and we may request government-issued identity documents (NID or passport) to verify your date of birth at any stage. Any account found to belong to a person under 21 will be permanently closed immediately.
If you are a parent or guardian and are concerned that a minor in your household may have accessed the 365cae platform, please contact us immediately at [email protected]. We will investigate the matter urgently and take appropriate action. We also recommend using parental control software on shared devices to prevent underage access to any online gambling platform.
Player Protection Tools
Practical tools available on your 365cae account right now — no fees, no delays
Set a maximum deposit amount per day, per week, or per month. Once the limit is reached, no further deposits can be processed until the period resets or you raise the limit — and raising a limit always requires a mandatory 24-hour cooling-off period before it takes effect. This gives you time to reconsider any decision made in the heat of a losing streak. Deposit limits can be set in Bangladeshi Taka (৳) directly from your Account Settings.
Control how long you spend on 365cae in a single sitting. Set a daily or weekly session time limit and the platform will alert you when your limit is approaching, then automatically log you out when it is reached. Session limits help prevent the kind of extended play that can make it easy to lose track of time and money. You can also enable a session duration clock that displays your elapsed play time in real time.
Need a short break? A cooling-off period temporarily suspends your ability to place bets or play casino games for a chosen duration — 24 hours, 48 hours, 7 days, or 30 days. Your account remains open so you can still access your transaction history and request pending withdrawals, but no new gambling activity is possible for the duration you have selected. Cooling-off periods cannot be cancelled once activated.
Self-exclusion is the strongest tool available and is designed for players who feel they are no longer able to gamble responsibly. When you self-exclude, your account is fully suspended for a minimum period of 6 months, up to a maximum of 5 years, or permanently. During self-exclusion you will not be able to log in, deposit, or wager on any 365cae product. Any remaining balance at the time of exclusion will be returned to you via your registered bKash, Nagad, or Rocket account. To activate self-exclusion, contact our support team at [email protected].
Enable periodic reality check pop-ups that appear on screen at intervals you choose — every 30 minutes, every hour, or every two hours. Each pop-up shows you how long you have been playing, your net win or loss for the session, and gives you the option to continue or end your session immediately. Reality checks are a straightforward way to keep perspective during extended play.
Every deposit, withdrawal, bet, and casino wager is recorded in full detail in your 365cae account history. You can review your full activity at any time to understand your patterns, see your actual spend in BDT (৳), and make informed decisions about your gambling behaviour. Transparency about your own history is one of the most effective responsible gaming tools available.
How to Activate Your Protection Tools
Follow these steps to set limits or request exclusion on your 365cae account
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Log In to Your Account
Access your 365cae account using your registered mobile number and password. If you have forgotten your credentials, use the password reset option on the login page.
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Navigate to Account Settings
From the main menu, tap your profile icon and select "Account Settings". The Responsible Gaming section is listed under the Safety tab.
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Select Your Preferred Tool
Choose from Deposit Limits, Session Time Limits, Cooling-Off Period, Self-Exclusion, or Reality Check frequency. Each tool has a clear description and straightforward controls.
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Set Your Parameters and Confirm
Enter the limit amount in ৳ or select a duration. Confirm your choice with your account PIN. The tool activates immediately — or after the mandatory 24-hour delay when raising an existing limit.
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Contact Support if You Need Assistance
If you are unable to access Account Settings or need help activating self-exclusion urgently, contact our support team at [email protected]. We will process the request manually within 24 hours.
Is Gambling Becoming a Problem?
Honest self-reflection is the first step toward staying in control
- I spend more money gambling than I originally planned to.
- I chase losses — when I lose, I keep playing to try to win the money back.
- Gambling takes up more of my time than I feel comfortable admitting.
- I have borrowed money, sold possessions, or skipped bills to fund gambling.
- Family members or friends have expressed concern about my gambling.
- I feel anxious, irritable, or restless when I am not able to gamble.
- I hide my gambling activity from people who are close to me.
- I have tried to stop or cut back on gambling before and found it difficult.
If two or more of the above statements apply to you, we strongly encourage you to reach out. You do not need to be in crisis to ask for help. Setting a deposit limit today, activating a cooling-off period, or simply talking to someone is a positive and brave step — not a sign of weakness. The 365cae support team is here to help facilitate any of our responsible gaming tools quickly and without judgement.
Where to Get Help
Support is available directly through 365cae and through independent organisations
Our dedicated support team handles all responsible gaming requests including deposit limit changes, cooling-off activations, and self-exclusion applications. All requests are treated with complete confidentiality. Response time is within 24 hours for responsible gaming matters.
[email protected]Sometimes the most effective first step is simply talking openly with a trusted friend, family member, or community leader about how gambling is affecting your life. Many people in Bangladesh have found that an honest conversation with someone close to them was the turning point that helped them regain control. You do not have to handle this alone.
If you feel that gambling is seriously affecting your mental health, financial stability, or relationships, we encourage you to seek professional counselling or psychological support. Mental health professionals and addiction counsellors in Bangladesh's major cities including Dhaka, Chittagong, Sylhet, and Khulna can provide confidential, judgement-free guidance.
Our Responsible Gaming Commitments
The standards 365cae holds itself to in protecting every player
We never market to vulnerable players. 365cae does not direct promotional offers or bonus communications to players who have active deposit limits, who are in a cooling-off period, or who have previously self-excluded and then returned to the platform. Our marketing systems are configured to suppress promotional messaging to flagged accounts.
We enforce strict age verification. Every new player registration triggers an automated age check. Where age cannot be confirmed automatically, we request identity documents before any account becomes fully active. We will not process a withdrawal for any account that has not been age-verified, regardless of how long the account has been open.
We train our support team. Every member of the 365cae customer support team receives training on identifying signs of problem gambling in player communications and account behaviour. Where our team identifies a concern, they are empowered to proactively reach out to the affected player and to apply interim account restrictions if necessary.
We provide fair and transparent games. All games available on 365cae — including slots from providers such as Pragmatic Play, NetEnt, and Microgaming, and live casino content from Evolution Gaming and Ezugi — use certified random number generation (RNG) and return-to-player (RTP) rates that are independently audited. The house edge is real, and we encourage players to treat gambling purely as entertainment, never as a reliable source of income.
Ready to Play Responsibly?
Explore the full 365cae platform — cricket betting, slots, and live casino games — with your responsible gaming tools active and your limits set. If you have questions, our FAQ has answers.
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